Privacy Policy

Who is responsible for the processing of your data?
Business name: ESPACIO RACK S.L
CIF: B86277662
Address: c/ Ana Mariscal, 5, 28223 Pozuelo de Alarcón (Madrid)
Phone: 902 099 402
Email: [email protected]

For what purpose do we process your personal data?
In MIRU365 we treat the following information and with the following purposes:

a) Manage your registration as a client, the provision and administration of the contracting and billing service.
b) Conducting surveys on the degree of satisfaction with the care received.
c) Sending advertising and other commercial promotions by email, SMS, MMS or any other similar means.

Management and resolution of doubts and queries about software application services that can be downloaded to a mobile device or computer.

Thank you for using the MIRU365 services.

MIRU365 Services may include:

1.) Online services accessible through (“Site”)

2.) Software applications that can be downloaded to a mobile device or computer (“MIRU365 Applications”)


Any services available on the MIRU365 Site and Applications, including the MIRU365 CloudPlay Services and other individual services available.

This Privacy Policy describes how we collect, use and handle your personal information when you use our Services. It also applies to any personal information that we collect from the operation and use of the Products while we are connected to our Services (the “Products).

The MIRU365 Services may contain links to other websites or online services that are operated and maintained by third parties and that are not under our control or maintenance. This Privacy Policy does not apply to how third parties collect, use, disclose or retain information. We recommend that you review the privacy policies of these third-party websites or services.

We may modify this Privacy Policy at any time, provided that certain provisions of this Privacy Policy are incomplete or out of date and, furthermore, provided that these changes are reasonable for you, taking into account your interests. We will post the most current version on the WWW.MIRU365.COM Privacy Policy. If a revision significantly reduces your rights, we will notify you prior to the effective date of the update by sending an email to the email address associated with your account or via an in-app notification.

By using the MIRU365 Services and Products or other actions permitted by applicable laws, you are deemed to have read, acknowledged and accepted all the provisions set forth herein in this Privacy Policy, including any changes that we may make from time to time. In order to comply with applicable laws, including local data protection legislation (for example, the General Data Protection Regulation in the European Union), we will specifically seek prior express consent for the particular processing (for example, to provide you with marketing materials ) of personal information. Additionally, we are committed to protecting the privacy, confidentiality, and security of your personal information by complying with applicable laws, and we are equally committed to ensuring that all of our employees and agents comply with these obligations.

In this Privacy Policy, “Personal Information” will have the same meaning as “personal data” and will refer to information that can be used to identify an individual, either from that information alone, or from that information and other information to which we have access about that individual.

1. What information we collect and why we collect the information

We collect the following information to provide, improve, and protect our App Services:

Account information. We collect and associate the information you provide to us with your account when you do things like sign up for your account, subscribe to premium services (for example, CloudPlay Services), and set up two-factor authentication, for example, your username, your password phone, email address, payment information and physical address. When you register for your account, we will also collect your location, e.g. what country or district you reside in. We use this location to decide the closest data center to support your use of the MIRU365 Services and Products. In addition, when you install and activate our Services and Products, we will collect certain basic information through our Services and Products, such as the name of your Services and Products, the verification code of the Services and Products and the serial number that are unique to the MIRU365 Services and Products and that are associated with your Account.

The information of your products. Our services are designed to simplify your administration, preview the video captured or processed by your Product in real time, and further store your video if you have purchased the CloudPlay Services. To make this possible, we need to associate your Product with your Account by collecting your Product information when you scan your Product Code or enter your Product Name, Product verification code and serial number that are unique to the Product. connected to the MIRU365 and associated Services. with your account. We also collect your Product configuration information and parameters when you configure your Product in your Account.

Your content. Our MIRU365 Services allow you to view, save and share content, such as video clips, live video broadcasts, images and captions (“Your Content”) and allow other people to access it. To make this possible, we store, process and transmit Your Content. If you share the video link with others, we will collect the phone number or email address from you and the person with whom you choose to share your content. To clarify, in the case of streaming videos that you view in real time, we only transmit it, instead of storing it.

Usage information. We collect information related to how you use the MIRU365 Services and manage your Product, for example, the types of content you view or interact with, the functions you use, the actions you take, and the time, frequency and duration of your activities. . We use this information to improve and develop new MIRU365 services and features, and to protect our users. For example, to improve the MIRU365 Services we collect information about how you interact with the MIRU365 Services to understand which features are most useful to you and improve them. To protect our users we analyze things like IP addresses, device type, login history, and password changes to detect and respond to abusive behavior. We may also record the adjustments you make to your Products through the MIRU365 Services and we store this information along with the data collected directly by your Product. Our MIRU365 Services may also contain links to other websites operated by third parties and may include social media features such as Facebook buttons (such as “Like”, “Tweet” or “Pin”), so that we may record your interaction with these. links.

Device Information. We also collect information from and about the devices you use to access the MIRU365 Services. This includes things like your browser, device name, network type and carrier you use, UUID, model, system version, language, and time zone of your device. We may also receive information through the settings of the device that you activate, such as access to your GPS location.

Cookies and other technologies. We also use cookies, web beacons, pixel tags, and other technologies to keep records, store your preferences, and collect information such as log data and device data. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our MIRU365 Services, and improving them based on that information. This allows us to better understand how you use our MIRU365 Products and Services, as well as diagnose and fix any problems you may have, as well as manage and improve our MIRU365 Services and Products. For more information on cookies, see our Use of Cookies.


2. How We Use Your Information

We process your information (1) to provide the MIRU365 Services described in the Terms of Service; (2) to promote our legitimate interests in the operation of services and businesses of MIRU365; and (3) with your consent. In some cases, we may process your information to comply with applicable laws, legal processes or regulations; protect anyone from death or serious bodily injury; or to perform a task in the public interest.

Examples of how MIRU365 processes your information to provide you with the MIRU365 Services include:

a. Provide, update, maintain and protect the services and businesses of MIRU365. For example, when you use the recording or streaming features of the Product, we may record and process video and / or audio content of the Product. This may include capturing and sending parts of this data to you as part of a notification or analyzing the data to identify movement or other events. We may process your Product information so that we can send you alerts when something happens. Additionally, if you have the recording capabilities enabled, we will capture, process and retain video and audio data recordings of your Product during the CloudPlay subscription period.

b. Troubleshooting you may encounter with MIRU365 products and services. If you contact us with questions or concerns about MIRU365’s services or products, we may use your personal information to verify your identity and respond.

If you contact us through MIRU365 Customer Service, we may need certain personal information. You can find more details about how we process your personal information in our privacy notice (

When there are reasonable doubts about your identity, you may be asked to provide more information, e.g. ex. a copy of a document that helps us verify your identity. It can be any document, such as a photo of your Product or your purchase invoice. If you provide any other document, personal data such as your name and address must be clear in order to identify you, while any other data, such as a photo or any personal characteristic, may be crossed out. Our use of the information in your identification document is strictly limited: the information will only be used to verify your identity and will not be stored for longer than is necessary for this purpose.

c. Billing, account management and administrative purposes. If you subscribe to premium services, p. ex. CloudPlay Services, we may collect and process payment information, including your name, credit or debit card information, billing address, and details of your transaction history.

d. Send you emails and other communications. We may communicate with you about significant changes to the MIRU365 services and service-related notices, including alerts, software update notices, and policy and term change notices. These communications are considered part of the MIRU365 Services and you cannot opt out of receiving them.

Examples of how MIRU365 processes your information to promote our legitimate interests in the operation of MIRU365’s services and businesses include:

a. Understand how you use our Services and improve them.

b. Investigate and prevent security problems and abuse of the MIRU365 Services or MIRU365 users.

c. Analyze the problems you may encounter with the MIRU365 services and products and improve them. For example, we may analyze the connection speed between your Product and your Account to fix and improve the problem.

d. Manage our daily business needs, such as auditing, managing our MIRU365 Services, preventing fraud, and meeting our corporate reporting obligations and terms of service.

Examples of how MIRU365 processes your information with your consent include:

a. Send you marketing material related to MIRU365 products and services. You have the right to opt out of the proposed use of your personal information for this marketing purpose.

b. Collect your comments or responses to our questionnaires to improve our Services and Products, and develop new features.

3. Who we share the information with

We do not sell any personal information to third parties and we never will.

We may share your personal information with third parties as described below:

– Others who work for and with MIRU365. MIRU365 uses certain trusted third parties (for example, IT service and customer support providers) to help us process, store and protect some of your information and otherwise help us manage our MIRU365 Products and Services effectively, facilitate payments and provide a better user. experience and increase the quality of our Products and Services MIRU365. These third parties will access your information only to perform tasks on our behalf in accordance with this Privacy Policy, and we will remain responsible for handling your information according to our instructions. For a list of trusted third parties that we use to process your personal information, please contact us.

– New owner. If MIRU365 and / or all or part of our assets are ever sold or transferred, your personal information may be among the items sold or transferred. Under such circumstance, we will notify you by sending an email to the email address associated with your account or via an in-app notification of (i) the identity and contact information of the buyer or assignee, (ii) your right to revoke your consent to the provision of personal information, and (iii) the means by which you can revoke that consent.

– Law and order: the public interest. We access, preserve and share your information with regulators, law enforcement agencies or others:

to. In response to a legal request (for example, a search warrant, court order or subpoena) if we believe in good faith that the law requires us to do so.

b. When we believe in good faith that it is necessary to: detect, prevent and address fraud, unauthorized use of the MIRU365 Services and Products, breach of our terms or policies, or other harmful or illegal activity; to protect ourselves (including our rights, property, or MIRU365 Services), you, or others, including as part of regulatory inquiries or investigations; or to prevent death or imminent bodily injury. For example, if relevant, we provide information and receive information from third-party partners about the trustworthiness of your account to prevent fraud, abuse, and other harmful activities on and off the MIRU365 Services.

4. Protection and conservation of your information

Security. We have implemented commercially reasonable physical, technical, and administrative security controls that are designed to protect personal information. We have a team dedicated to keeping your information safe and conducting vulnerability tests. We conduct periodic reviews and evaluations of the effectiveness of our security controls. We also continue to work on features to keep your information safe, in addition to things like two-factor authentication and video encryption.

Notwithstanding the foregoing, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, MIRU365 cannot guarantee that your information is under absolute security with existing security technology. If you have more questions about the security of our MIRU365 Services contact us.

Retention. We generally store your information on MIRU365’s servers, which may be established on third-party servers, until you delete or edit it, or for as long as your account exists or we need it to provide you services, unless required. a longer retention period. required or permitted by applicable laws. However, if you purchase and use the CloudPlay Services, we will keep your video for a period of 7 or 30 days, depending on the category of CloudPlay Services you purchase.

5. Your rights

Keeping your personal information up to date helps ensure that we provide you with the most relevant offers. You can access, update or delete your personal information by logging into your MIRU365 account and going to your account settings page.

You can limit the information you provide to MIRU365, as well as the communications you receive from MIRU365 through your Account preferences. However, we may still send you non-commercial emails related to your Account and your transactions on the MIRU365 Services.

If you close your account, we will start deleting this information immediately. But please note: (a) there may be some latency when removing this information from our servers and backups; and (b) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.

You can manage how your mobile device and browser share certain device data with us by adjusting the privacy and security settings on your device. Consult the instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your settings.

If you are located in the European Economic Area (EEA), subject to the limitations of applicable law, you have certain rights with respect to your personal information, such as the right of access, rectification, restriction, opposition and portability. To exercise your rights, contact us. You also have the right to withdraw your consent at any time, free of charge. You can do so by rejecting the use of cookies through your browser settings. However, your withdrawal may affect your continued use of the MIRU365 Services. If you are concerned about how we handle your personal information, you have the right to lodge a complaint with the data protection authority in your country / region of residence.

6. Social networks and others

Social media. You have the option of linking social networks, such as Facebook, to your account. You can publish the MIRU365 activity on your social network. By continuing with any of the previous steps, you grant MIRU365 permission to access elements of the information in your social network profile that you have made available to be shared and to use them in accordance with the terms of use of the social network and this Privacy Policy.

Links to other websites. We may allow others to link to the MIRU365 Services or to post a link to your website. We do not endorse these websites and we are not responsible for other websites or their privacy practices. Read their privacy policies before submitting information.

7. Children’s privacy

We do not intend for any part of your MIRU365 Services to be accessed or used by children under the age of 18, or the equivalent minimum age in the applicable jurisdiction, and such use is prohibited. Our MIRU365 services are designed and intended for adults. By using the MIRU365 Services, you represent that you are at least 18 years of age or that you are above the equivalent minimum age in the corresponding jurisdiction and understand that you must be at least 18 years or more than the equivalent minimum age in the corresponding jurisdiction in order to to create an account and purchase the goods or services advertised through our MIRU365 Services. If we obtain actual knowledge that an account is associated with a registered user who is under the age of 18 or the equivalent minimum age in the applicable jurisdiction, we will immediately delete the information associated with that account. If you are the parent or guardian of a child under the age of 18, or the equivalent minimum age in the relevant jurisdiction, and you believe that you have disclosed personal information to us, please contact us. A parent or guardian of a child under the age of 18, or the equivalent minimum age in the relevant jurisdiction, may review and request the deletion of such child’s personal information, as well as prohibit its use.

8. Global operations

We transfer and process your information globally, both at our own facilities and with service providers or partners, regardless of where you use our Services. As MIRU365 operates globally, we may transfer your personal information to our affiliates, service providers and partners around the world, and process that information for the purposes described in this Privacy Policy, e.g. If you request services from MIRU365, our suppliers in China may access certain information from you (wherever you are) to provide the requested services. We will do so in accordance with applicable laws. In particular, we will ensure that all transfers are made in accordance with the requirements of applicable local data protection laws by implementing appropriate safeguards. You hereby agree to the data transfer and have the right to be informed of the appropriate safeguards taken by MIRU365 for this transfer of your personal information.

We currently have data centers in the EU, and your account information (such as your account name, email address, phone number, and product serial number) will be stored in these data centers, regardless where you use Our services. The laws, regulations and standards of the country in which your information is stored or processed may differ from those of your own country. You have understood that the risks under applicable data protection laws are different and we may transfer and store your personal information at our facilities abroad. However, this does not change any of our commitments to safeguard your personal information in accordance with this Privacy Policy.

If you are located in the EEA, whenever MIRU365 shares your personal information with a third party outside the EEA, or transfers such information to a third party outside the EEA, MIRU365 will implement contractual protections (https: // eur-lex / legal -content / en / TXT /? uri = CELEX% 3A32010D0087), approved by the European Commission, to protect your information.

In certain jurisdictions, we may also implement local servers in accordance with the requirements of local law.

9. California Consumer Privacy Act Notice

California residents have additional privacy rights under the California Consumer Privacy Act, which are described in the California Consumer Privacy Act Notice.

10. Contact Us

If you have questions or concerns about MIRU365, MIRU365 Services or privacy, please do not hesitate to contact our Data Protection Officer at [email protected].

Please provide: (i) your name (or nickname), your country / region of residence and your preferred method of contact; and (ii) the details of your request or comment along with the corresponding website links or pages.

If they cannot answer your question, you have the right to contact your local data protection supervisory authority.

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If you have questions, contact us at +34 902 099 402 ó +34 910 200 610